What distinguishes Oriel Systems’ customer service offering?

Given the highly specialised nature of telemetry and remote monitoring systems, it should not be very surprising that the right level of customer support for them is so important. Prospective clients of Oriel Systems (http://www.orielsystems.com) in such fields as the water, chemical, oil and gas and printing industries are advised to use the site’s online enquiry form or call +44 (0)1249 705070 for assistance during working hours.


Doing so will give the potential client the opportunity to discuss the nature of their project that demands an efficient and suitable telemetry installation, whether it is large or small. After a discussion has taken place aimed at the understanding of the client’s exact telemetry or remote monitoring needs, Oriel Systems’ professionals can draw on their industry knowledge and innovation to devise solutions that are suitable and cost-effective.


Such is Oriel Systems’ status as a truly dynamic provider of high technology industrial services that it is not only capable of suggesting the most suitable telemetry systems, but also providing them, with expertise in both hardware and software. The company has a facility for manufacturing, development and research in south west England, while there are also sites in north London and Manchester, out of which its installation engineers work.


Not only are the telemetry systems of Oriel Systems cost-effective and flexible, avoiding the need for a single penny of expenditure on any service that is not required, but the company also develops its own software system. This somewhat simplifies the working lives of clients, as they simply need to call the company directly to immediately speak to one of the actual software engineers who are best placed to provide immediately effective help and support.


There is a free initial consultation available for those clients that are interested in the firm’s telemetry software, after which, work will be done to develop a hosting service that minimises the need for the client’s future intervention, with data being produced throughout the day that can be relied upon to be accurate and up to date. Oriel Systems has the expertise in the latest programming languages and testing methods to rapidly develop a working product that the client is satisfied with, in addition to continuing backup and support.


Customer support that is not provided over the phone generally comes in the form of the remote control of customer remote tank monitoring systems, with some customers having the option of downloading Oriel Systems’ (http://www.orielsystems.com) software and/or registering online once they have logged in with their provided username and password.


Case studies

Don't just take our word for it, have a look at the our previous studies from a long list of prestigious clients.

Distillery Tank Level Monitoring System

Oriel Systems was asked to provide a tank level monitoring system for a leading distillery in Scotland.  The system was … Continue reading Distillery Tank Monitoring

Environmental Monitoring System

Oriel Systems were asked to implement a standalone monitoring and control telemetry system for a global leader in dairy products. … Continue reading Environmental Monitoring System

Internal Drainage Board

The Challenge was to provide remote monitoring of water levels and machinery/ pumping equipment as well as fault alert and … Continue reading Internal Drainage Board