Monthly Archives: December 2012

What distinguishes Oriel Systems’ customer service offering?

Given the highly specialised nature of telemetry and remote monitoring systems, it should not be very surprising that the right level of customer support for them is so important. Prospective clients of Oriel Systems ( in such fields as the water, chemical, oil and gas and printing industries are advised to use the site’s online enquiry form or call +44 (0)1249 705070 for assistance during working hours.


Doing so will give the potential client the opportunity to discuss the nature of their project that demands an efficient and suitable telemetry installation, whether it is large or small. After a discussion has taken place aimed at the understanding of the client’s exact telemetry or remote monitoring needs, Oriel Systems’ professionals can draw on their industry knowledge and innovation to devise solutions that are suitable and cost-effective.


Such is Oriel Systems’ status as a truly dynamic provider of high technology industrial services that it is not only capable of suggesting the most suitable telemetry systems, but also providing them, with expertise in both hardware and software. The company has a facility for manufacturing, development and research in south west England, while there are also sites in north London and Manchester, out of which its installation engineers work.


Not only are the telemetry systems of Oriel Systems cost-effective and flexible, avoiding the need for a single penny of expenditure on any service that is not required, but the company also develops its own software system. This somewhat simplifies the working lives of clients, as they simply need to call the company directly to immediately speak to one of the actual software engineers who are best placed to provide immediately effective help and support.


There is a free initial consultation available for those clients that are interested in the firm’s telemetry software, after which, work will be done to develop a hosting service that minimises the need for the client’s future intervention, with data being produced throughout the day that can be relied upon to be accurate and up to date. Oriel Systems has the expertise in the latest programming languages and testing methods to rapidly develop a working product that the client is satisfied with, in addition to continuing backup and support.


Customer support that is not provided over the phone generally comes in the form of the remote control of customer remote tank monitoring systems, with some customers having the option of downloading Oriel Systems’ ( software and/or registering online once they have logged in with their provided username and password.


More about Oriel Systems’ software expertise

Oriel Systems ( is a company that is certainly more accustomed than most to the intricacies of successful telemetry systems, with an in-depth knowledge of the plant and equipment that is required if a process is to be safely and efficiently run. Of course, such equipment needs to be overseen by an experienced operator, but in an age in which time and financial efficiency has never been more important, the right software also plays an integral role.


Although the right telemetry solution will be proficient in its transmission of useful information to the main office PC, the right telemetry software also remains highly necessary if such information is to be unravelled. With so much incoming information to deal with from all manner of remote sites, such specialist software has to make sense of this information, presenting it to the end user in an easy-to-understand pictorial format so that it can be easily observed that the site is operating correctly.


It is with such specialised needs in mind that Oriel Systems provides Awax VMI telemetry software that allows for the easy and confident monitoring and control of remote sites, with a hosting service even being available so that it can be accessed online. Such a hosting service means that anyone with access to the Internet on any computer can simply log on to the site, view data and examine graph trends and data history, even downloading the data into a spreadsheet if necessary.


Data is regularly updated, as it is uploaded to a secure Internet server after contact is made with the relevant remote sites, and it can even be made available on a smartphone. Such an arrangement gives Oriel Systems responsibility for the Awax telemetry or Vendor Managed Inventory system, with any problems relating to the system’s functionality being quickly brought to the attention of Oriel Systems’ own seasoned engineers.


The VMI solution itself, meanwhile, is expandable, open and flexible, being perfectly suited to a wide range of industrial environments in which critical stocking levels need to be efficiently monitored. Not only does it provide accurate predictions of delivery dates and times, but it can also calculate the actual delivered amount – even if consumption is yet to occur – prior to the automatic sending out of an invoice for every delivery.


Also available is Oriel Systems’ very own cost-effective and cutting edge Awax SCADA software, which connects to most PLC systems and various other hardware types, including the remote units of other vendors, in addition to Oriel Systems’ own remote units. Such software removes the need for customers to replace their current remote units, with systems instead simply being upgraded. It’s all part of continually developed software that has continued to advance in sophistication with such features as a greater ability to stream live videos from remote sites.


Talk to Oriel Systems’ ( experts today about the right data acquisition software for your firm’s needs.